Return & Refund Policy

Last updated: February 2026

The short version

If something arrives damaged, incomplete or not what you ordered, tell us within 7 days of delivery and we will replace it or refund you.

Eligibility

• Raise the request within 7 days of delivery.
• The item must be unused, with all components and original packaging intact.
• Because our kits and workbooks are consumable printed materials, opened or partly completed items can only be returned if they were damaged or defective on arrival.
• Personalised items, digital downloads and clearance items are not eligible unless faulty.

How to start a return

Email admin@tinkercubs.com with your order number and photos of the item and packaging. We will confirm the return address or arrange a pickup where available.

Refunds

Once we receive and inspect the return, we approve the refund and issue it to your original payment method within 5–7 business days. Your bank may take a few extra days to display it. Shipping charges are refunded only where the return is due to our error.

Exchanges

The fastest route is a refund plus a fresh order. If you would prefer a straight exchange for the same product, just say so in your email and we will arrange it subject to stock.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once a parcel has shipped, the return process above applies.